Check the supported software versions as below.
From 1 January 2019, ABSS will no longer provide technical support for certain earlier versions of ABSS product, and will instead focus on providing support resources for customers who are either:
A table detailing the current support status of all ABSS products (including discontinued ABSS business products) is provided on the ABSS website, as are answers to further questions regarding the changes to phone-based support.
If you are still using your ABSS product to run your business and anticipate requiring phone-based assistance in the future (for example during end of financial year), we recommend you subscribe to ABSS Premium Cover, which will provide you with an automatic upgrade to the latest version of your ABSS product that is compliance with up to date legislative requirements along with ongoing access to phone-based technical support and more.
Alternatively, some ABSS Partners may provide on-site support for earlier-version ABSS products.
Technical Support Notes for older-version ABSS products will continue to be accessible on the ABSS website
If you are running your business on three versions and below of an ABSS product, ABSS is no longer providing phone-based technical support, and will NOT be able to assist you with the following procedures:
| ABSS Product | Latest Version | Other Supported Versions | Non-Supported Versions |
|---|---|---|---|
| ABSS Accounting | V29.1 | V28, V27 | < V27 |
| ABSS Premier | V24.1 | V23, V22 | < V22 |
| ABSS RetailManager | V12 | V12 | < V12 |
| ABSS Payroll | V14.2 | V13, V12 | < V12 |
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